Returns and Refunds Policy
At Mandy&Co, we want to ensure your satisfaction with our products. Please review our returns and refunds policy to understand how we handle returns and refunds.
1. Eligibility for Returns:
- We accept returns for products that have been damaged in transit, have physical defects, or in cases where an incorrect product has been shipped.
- To request a return, you must send an email with a video showing the damaged/incorrect product within the stipulated time for us to process your request.
2. Notification and Timing:
- If you wish to return all or part of your order, you need to inform us within 48 hours of receiving the products by writing to us at Support@mandyandco.in.
3. Condition of Returned Products:
- Returns will not be accepted if the product has been used, the seal has been broken, or the serial number has been tampered with.
- Upon receipt of the returned product, Mandy&Co will inspect it to validate the claim.
4. Approval and Refunds:
- Once the return is approved as eligible, a replacement will be issued.
- If the product is found to be ineligible for return, it will be couriered back to you.
- For online payments, the refund will be processed back to the original source (debit/credit card, bank, wallet, etc.) within 7 working days of receiving the request.
- For COD (Cash on Delivery) orders, the refund will be credited to your bank account within 14 working days of requesting a refund.
5. Product Queries:
- For any product-related queries or usage instructions, we recommend contacting our expert team via Instagram - @mandyandco or email at support@mandyandco.in before placing your order.
6. Allergic Reactions:
- Mandy&Co is not responsible for individual reactions to any particular ingredient. Each product description on our website includes a complete list of ingredients. Individuals with sensitivities or possible allergies to any listed ingredient should not use the product. In case of doubt, always perform an allergy patch test, and if irritation occurs, discontinue use and consult a Physician.
7. Product Loss and Damage:
- If you experience a product loss, such as spillage or container breakage, we will replace the product for you.
- However, for physical damage like dents or scratches, we will not be able to process a refund or return.
Your satisfaction is our top priority, and we believe you will love our products. If you have any concerns or issues with your purchase, please reach out to us. We are here to assist you.
Note: For any further questions or concerns, please feel free to contact us at Support@mandyandco.in.